Our services and personalized support 


Marais's commitment has never changed: providing our customers not only with quality machines but also with a unique range of services to ensure the proper functioning, efficiency, profitability and longevity of each piece of equipment. We believe that every challenge deserves a customized solution and that every customer deserves our utmost attention.

Discover below the extensive range of our services, designed to meet your specific needs and to ensure serenity at every stage of your project. Marais, Tesmec Group Company, it’s not just your supplier; it’s your dedicated partner committed to your success.


Technical Assistance / Troubleshooting 

In Marais, Tesmec Group Company, we understand the importance of keeping your equipment in perfect working order. Thanks to our various branches and subsidiaries, our technical assistance can support remotely or on-site, regardless of your machine's brand and your project's location, in France or abroad. Our team of experts is dedicated to quickly solving your issues to minimize downtime.


Maintenance 

Preventive maintenance is the key to extending the lifespan of your equipment. Marais, Tesmec Group Company, can offer long term maintenance contracts tailored to your needs or one-off intervention to ensure that your machines operate efficiently. Our trained and qualified technicians welcome your machines in our service workshops but they are also mobile internationally to guarantee the performance and reliability of your equipment regardless of their brand or age.


Spare parts and accessories 

Effective operations require quality parts and accessories. We provide original and multi-brand OEM parts to ensure the efficiency and longevity of your trenchers. Our efficient stock and our supplier network assure prompt availability for parts, so you can restart your site operations quickly.

Not sure which part or accessory to order? Marais’s team is fully available to guide and advise you on the parts you need.


Modification and adaptation to specific customer needs 

Every project is unique and sometimes a standard machine is not enough. Marais' team is skilled in modifying and adapting trenchers according to your specific requirements. We work closely with you to understand your needs and to offer a tailored solution.


Revamping of trenchers of all brands 

With our revamping service, Marais, Tesmec Group Company, can give your machines a second life. Whether it's for a technological update, component replacement or just an aesthetic improvement, we restore your trencher to their original glory while matching the current standards.


Connected services 

Technology evolves and Marais, Tesmec Group Company, progress with it. Thanks to our connected services, you can monitor and manage your machines remotely. Receive real-time alerts, ensure precise usage tracking and enjoy automatic trench backfilling. A modern way to guarantee efficiency and safety on your projects.